SunStrong Management, LLC

Field Technician 


BRIEF DESCRIPTION OF SUNSTRONG MANAGEMENT
SunStrong Management is a leading independent asset management and servicing platform specializing in residential and commercial solar energy portfolios. SunStrong provides end-to-end services including operations and maintenance, customer billing and support, asset performance management, and investor reporting. The company partners with leading capital providers to optimize clean energy assets at scale, supporting the growth of distributed renewable energy while delivering reliable performance and exceptional customer experience

The Field Technician Position
SunStrong Management is searching for Field Technician to join our Maintenance and Service group. SunStrong Management owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. All customer service calls are handled in-house. We utilize a highly skilled team of technicians as well as third-party service partners to maintain and service our fleet.

The Field Technician’s primary responsibility is to support Operations and Maintenance activities by quickly responding to solar system performance maintenance, ensuring optimally performing solar systems, and providing excellent customer service to our customers.

Field Technician Responsibilities

• Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
• Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
• Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines
• Submits service reports immediately following work order completion
• Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team
• Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs
• Manages vehicle material stock and equipment inventory
• Maintains compliance with all SunStrong Management Safety policies and procedures 

• Provides training to customers about service process, system usage, system operation, performance, and maintenance
• Manages and resolves customer maintenance, service tasks and issues in a timely manner
• Documents progress and other key communications to customers and relevant SunStrong Management employees using appropriate software
• Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area

• High School Diploma (or GED)
• 1+ years’ electrical experience
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• Working knowledge of the National Electric Code (NEC)

• OSHA 30 Certified
• Formal apprenticeship and/or vocational training experience
• 1+ years’ experience in the solar electric industry
• 3+ years’ electrical experience
• Bilingual, English and Spanish

• Proficiency using Microsoft Office
• Organized and maintains a professional appearance
• Strong verbal and written communication skills
• Reads and interprets blueprints, schematics, and wiring diagrams
• Working Conditions
• Location varies depending on job site
• Estimated 25% with 1-2 overnight per month travel time
• Able to work an adjusting schedule and respond to emergencies
• Driving Required; Valid Driver’s License and Motor Vehicle Report required

• Long hours spent outside of residential rooftops, driving to customer residencies, some ground and rooftop work
• Various weather conditions include cold and snowy, hot and humid, and everything in between; must be comfortable working in different environments
• Must be able to lift and carry up to 50 pounds; assistance may be provided for oversized items
• Must be able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulders

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
• Competitive compensation
• Company vehicle provided
• Paid time off
• Cell phone allowance